Virustatic Shield » FAQs


What is the difference between the Ergo SHIELD® and the Original SHIELD®?

Both the Original SHIELD® and the Ergo SHIELD® are made from Innovation Award-winning, patented Virustatic® material technology. The Virustatic Shield® is a breakthrough in face covering filtration technology. 


The main difference is that the Ergo SHIELD® has a gently tapered, ergonomic design that provides an even closer fit. The Ergo SHIELD® is available in two sizes – XS/S and M/L – and comes in black, dark grey, navy, khaki and light blue-grey.


The Original SHIELD® is a ONE SIZE tubular snood, available in black and white. 

Which size Virustatic Shield® should I buy?

The Original SHIELD® is ONE SIZE and fits most adult head sizes.


We suggest a M/L size in the Ergo SHIELD® for most adult head sizes. If you have worn an Original SHIELD® before, and were happy with the size, then we recommend you purchase a M/L Ergo SHIELD® for an even better fit.


The XS/S in the Ergo SHIELD range is for adults with smaller heads and children.

Can I wash my Virustatic SHIELD® in the washing machine?

The Virustatic Shield® can be machine or hand washed. Machine wash at 30 degrees using a non-biological detergent in a mesh laundry bag. Alternatively, hand wash in warm water with a non-biological detergent. We recommend that you machine wash separately in a mesh laundry bag.

Can I iron my Virustatic Shield®?

No. We do not recommend ironing your Virustatic Shield.

Can I dry clean my Virustatic Shield®?

No. We do not recommend dry cleaning your Virustatic Shield.

Can I wear the Virustatic Shield® with hearing aids?

As the Virustatic Shield® does not have ear loops, the design is perfectly suited for hearing aid wearers.

Can I wear the Virustatic Shield® with glasses?

Many customers tell us that the Virustatic Shield® is the perfect protection for glasses wearers. Our material is designed to be highly breathable and so is one of the best face coverings on the market for not fogging up your glasses. 

Is this new Ergo SHIELD® made from the same material as the Original SHIELD®?


Both the Original SHIELD® and the Ergo SHIELD® are made from Innovation Award-winning, patented Virustatic® material technology.

What do I do with my Virustatic Shield® it at its end of life?

The Virustatic Shield® is produced from mixed textile fibres and can be recycled at textile recycling centres or using garment take-back schemes.


I like your new packaging, what is it?

Our #INVISIBLEBAG packaging is water-soluble, compostable, biodegradable, proven to be non-toxic and leaves no harmful residue on earth. It does not contain PP, PE, PS, PVC plastic and does not form microplastics when it breaks down. 


What is your new packaging made of?

Our #INVISIBLEBAG packaging is made of a water-soluble and biodegradable combination of Polyvinyl Alcohol, starch, glycerin and water. We also use eco-friendly ink, which does not contain heavy-metal ions or benzene and is proven to be non-toxic. The recyclable card insert in the Ergo SHIELD® packaging is made from renewable FSC compliant paper. Some of our Original SHIELD® product is still in our old packaging as we transition to 100% single-use plastic free packaging.

How do you dissolve the #INVISIBLE packaging?

We recommend dissolving it in 80°C hot water or above. Simply put the bag in a container and pour boiling water on top, after a few minutes it will have dissolved. After the dissolution, you can pour the remaining liquid down the sink, down the drain, or down the loo, where the wastewater will be treated at a sewage plant. After being consumed by microorganisms, it will completely break down to only carbon dioxide and water, with no formation of microplastics.

Does it have to be hot water or will #INVISIBLE packaging dissolve in cold water?

Our packaging also dissolves in cold or room temperature water, just at a slower rate.


Is #INVISIBLE packaging plastic-free?

Yes! We have completed the FTIR analysis which proved our packaging has zero trace of PP, PE, PS or PVC plastic.

Can I recycle #INVISIBLEBAG?

Since #INVISIBLE is water-soluble, it does not enter the recycling programme and it should not be mixed up with your household plastic recycling. The bags can be reused before being dissolved in hot water or composted (if there are commercial composting facilities in your town/city; check with your local council’s waste services) in order to reduce your carbon footprint. They will also biodegrade in landfill conditions if the #INVISIBLEBAG ends up in the bin.

My order has arrived and the Original SHIELD® is not in #INVISIBLE packaging?

All of our mailer bags, and Ergo SHIELD® packaging, are now 100% plastic free. We still have a number of Original SHIELD® products in existing packaging and is not yet in our new #INVISIBLE packaging. We have made the decision to use up our existing packaging and phase out these plastic garment bags, rather than dispose of them. Otherwise, the existing packaging would be sent unused to landfill which we do not think is a responsible solution.