Virustatic Shield » FAQs


When do I need to wear a Virustatic Shield?

The Virustatic Shield offers two-way protection for yourself and others. In the UK, new rules on face coverings now mean people not wearing face coverings will be barred from travelling on public transport. Failure to comply will result in £100 on-the-spot fines. The new rules also apply to all hospital staff, visitors and outpatients in England and some smaller shops may also opt to have customers wear face coverings. You should wear a face covering when you may have difficulties social distancing.

Will Virustatic Shield stop me infecting other people?

Virustatic Shield helps by offering two-way protection. It can protect others from harmful viruses that you may breath out. If you cough or sneeze, Virustatic Shield cuts the risk of spreading infection and because of the snood design, there will be no escape of virus-laden aerosols around the sides of the Shield. You should combine the Shield with strict personal hygiene.

Will it provide 100% protection against viruses?

No device can guarantee 100% protection against viruses. The Virustatic Shield effectiveness is improved when used alongside government-issued hygiene guidelines.

The Virustatic Shield vs Triple Layer Face Coverings

The protection provided by homemade or fashion-style fabric face coverings will vary enormously depending on the fabric used. Therefore, the Government and WHO recommends three layers so that there is more chance of potentially ‘blocking’ viruses in aerosols breathed in or out. 
We believe there is no real comparison with these types of face coverings and The Virustatic Shield. The Shield is a meticulously researched and pioneering product and does not need three layers to make it highly effective. We have conducted 10 years of materials science research on live viruses with world-leading research organisations and we have judiciously selected the fabric used in the Shield. This choice is based on proven anti-viral evidence alone, not chance or aesthetics. We have then coated it with our patented anti-viral coating which disables viruses on contact. Our Shield is proven up to 98% effective with just ONE breathable layer.

How else can I protect myself against viruses?

Wash your hands frequently with soap and clean water. Cough and sneeze into your a paper tissue and dispose of it immediately. Avoid touching your eyes, ears, nose and mouth.

What should I do with my Virustatic Shield after 200 hours?

We chose our fabric very carefully after extensive laboratory tests on 20 fabrics. Our fabric alone is 84% protective so it will still provide more protection that most fabric face coverings even after your 200 hours.

What is the right way to wear Virustatic Shield?

For maximum protection, pull over your head to cover your nose, mouth and ears. Ensure a snug fit. Rolling or pinning the Virustatic Shield will not reduce its effectiveness and can be achieved with non-piercing accessorises. Accessories include male, female and children’s hair accessories e.g. clips, ties, bobbles, section clips, grips, butterfly clips, fitted under the back of a cap.

Can I wear Virustatic Shield inside out?

Yes. Virustatic Shield’s protein coating, in combination with the material, works in both directions. So it doesn’t reduce the antiviral effect if you wear it inside out.

Can I pay over the phone?

Our customer service team are available Monday – Friday 9am – 5pm and will happily take a telephone payment via a credit or debit card. Please call 01248 719888.

Can I fold my Virustatic Shield over?

Yes, it’s fine to fold Virustatic Shield, as long as you cover your nose and mouth.

Does Virustatic Shield lose its shape?

Virustatic Shield is manufactured to the highest standards from natural fibre materials to allow the coating to impregnate the fibres. Prolonged wear without washing may result in the fabric becoming loose. Tightening with a clip will support repeated wear and hand washing will help restore its original shape and fit.

Can a child wear Virustatic Shield?

Virustatic Shield is only available in one size. However, worn clipped or folding double should give a snug fit to most children.

Can I wash my Virustatic Shield?

Yes. We recommend a maximum of three hand washes in warm water without detergent. Washing will restore its original shape and fit after prolonged use.

How to wash my Virustatic Shield?

We recommend you hand wash your Virustatic Shield in warm water without detergent.

Can I dry Virustatic Shield on a radiator or in a tumble dryer?

We do not advise drying on a radiator or in a tumble dryer. Air dry naturally.

Can I iron my Virustatic Shield?

No. We do not recommend ironing your Virustatic Shield.

Can I dry clean my Virustatic Shield?

No. We do not recommend dry cleaning your Virustatic Shield.

Am I depriving NHS staff of PPE?

No, it is not a medical device. In line with the latest advice from HM Government, Virustatic Shield is neither classed as PPE or RPE.
It is now part of a new classification of ‘face coverings’, with the added protection from its protein coating. By wearing one you are helping to shield yourself and protect others.

Should Virustatic Shield carry a CE mark?

No, HM Government recently updated their advice in relation to Virustatic Shield and it is now no longer required to carry a CE marking.
Rest assured, this does not change the capability of Virustatic Shield which continues to adhere to any regulatory changes as required. Your health, safety and wellbeing is our priority.
Read full details of Virustatic Shield’s new official classification as a face covering here.

How do I know my Virustatic Shield is genuine?

Each Virustatic Shield has a unique serial number, linked to a QR code on its label. This protects against fakes. Download any QR reader and scan that code to check it’s the genuine article. Also check the colour shift ink on the label by rubbing until it disappears.

Returns Policy

It is only possible to return the product if the Virustatic Shield packaging is unopened, unused and the QR code has not been accessed. All of these features will be checked on any return before a refund can be made.